|
About Us / History
Visit your local KOI Auto Parts store or Federated Car Care Center today.
About
KOI is a leading automotive parts provider in Kentucky, Ohio & Indiana built on one uncompromising philosophy: world class customer service. KOI‘s business serves professional repair garages, collision centers, dealerships, and retail customers.
KOI has an expansive inventory of hundreds of thousands of unique part numbers located in several warehouses and throughout our 60 plus store locations. KOI stocks OE, Aftermarket, & Import Parts, Automotive Accessories, Equipment, Tools, Refinish Supplies, Heavy Duty Truck Parts, Tractor, Mower, ATV & Marine Parts, Shop Supplies and tons more.
KOI provides a myriad of services to benefit its professional customers including delivery service, critical part delivery service, mobile battery and detail product trucks, sales professionals, tool and equipment repair and more.
We strive to serve our customers by:
- Exceeding expectations in value, quality and service
- Offering fast, dependable delivery service
- Providing quality, name brand parts at affordable prices
- Saving customers money by saving them time through express delivery
- Pleasing each customer with service they deserve
- Providing employees with the opportunity to advance and treating them with respect
History
It all started in 1946. Tony and Wilfred, with the help of their father William “Pops” Neltner, opened a filling station in Newport, Kentucky. The Neltner’s believed customer service would set the family filling station apart from all others. They not only believed it, they demanded nothing less than the very best from themselves and their employees. With this mindset, the company became successful.
In 1953, an opportunity arose to purchase Kentucky Motor Service located down the road in the city next to Newport, Covington, Kentucky. With the purchase, the focus of the Neltner's and the business began to change to auto parts.
Continuing with their strong work ethic and dedicated customer service, the business grew with its success. Over the next several decades many locations and businesses were added and acquired throughout Kentucky, Ohio, and Indiana...hence the name KOI. Included with Kentucky Motor Service came more acquisitions including familiar names you still hear today like Wilcox Auto Parts, Savage Auto Parts, and more. All encompassed under the KOI Auto Parts name.
In 1987 KOI become a member of the Federated Auto Parts group giving KOI access to even more competitive tools and programs to offer its customers.
2014, KOI Auto Parts becomes part of Fisher Auto Parts
Generations later, the operating principles and focus on customer service which helped start the business remains the hallmark and competitive advantage of KOI Auto Parts today.
